Refunds, licence and privacy
Last updated 15 September 2026.
Who you are buying from
KraiAudio is made and sold by Watcharasorn, an individual developer in Thailand. Payments are processed by Lemon Squeezy, which acts as merchant of record: they charge your card, handle VAT and sales tax for your country, and appear on your statement.
Refunds
Ask within 14 days of purchase and you get your money back, with no justification required. Email the address below from the address you bought with, or use the link in your Lemon Squeezy receipt.
Refunding stops any further activations on that order. Licence keys already issued keep working on the machines they were issued for — an offline licence cannot be recalled. Please uninstall the player.
What the licence grants
A perpetual, non-exclusive, non-transferable right to use KraiAudio for Windows version 1 on up to three computers you own or control, for as long as you like. Updates within version 1 are included. Whether version 2 is a paid upgrade is not decided yet.
You may not resell, sublicense, or redistribute the software or your licence key, or attempt to defeat the licence check. Out of activations for a legitimate reason — a dead machine, a Windows reinstall — email me and I will add more.
The software is provided as is, without warranty. To the extent the law allows, liability is limited to what you paid.
Privacy
The player does not phone home. It contains no analytics, no telemetry, and no crash reporting, and after activation it works with no network at all. Your library and listening stay on your computer.
Buying and activating involves exactly this data:
- Your email address and order details, held by Lemon Squeezy and by me, so I can deliver your key and provide support.
- A one-way hash of your order key. The key itself is only in your inbox.
- A machine code: a one-way hash derived from a Windows installation identifier. It cannot be reversed into your name, hardware, or location, and is used only to bind a licence to a computer and count activations.
That data is stored on Supabase and Cloudflare and is never sold or shared for marketing. Email me to have your records deleted; note that deleting them means I can no longer re-issue a lost key.